Oct 15, 2025 · Learn what NPS is, how to calculate it, and how to turn that score into actionable insights for improving the customer experience.

To do an NPS calculation, you’ll need to use the following Net Promoter Score (NPS) formula: Total % of promoters – total % of detractors = net promoter score. This simply means: The total % of people …

Sep 17, 2024 · Net Promoter Score Formula (NPS) The net promoter score formula subtracts the number of detractors from the number of promoters, which is then divided by the total number of …

Oct 24, 2024 · Learn how to accurately calculate NPS and leverage customer feedback to drive business growth and improve customer satisfaction.

Dec 22, 2025 · We teach you how to calculate NPS using the NPS calculation formula, NPS driver contribution and even offer a handy NPS calculation Excel template.

Mar 26, 2025 · Learn how to calculate Net Promoter Score. Get the formula, steps, examples, and tools to measure real customer loyalty the right way.

May 5, 2025 · How to Calculate NPS (Net Promoter Score) – with Calculator and Examples Net Promoter Score, or NPS, is a simple yet powerful tool to measure customer satisfaction and loyalty.

Dec 21, 2025 · And just like its survey, the NPS calculation is also very simple – just subtract the % of Detractors from the % of Promoters, and voila! You get your NPS score. But what after that?

Sep 5, 2025 · Learn how to calculate Net Promoter Score (NPS) in 2026. Master the formula, understand Promoters vs. Detractors, and use our free calculator.

Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would …