Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Avaya, a global leader in enterprise software solutions, today announced it has adopted Gemini Enterprise as its core advanced agentic platform, and Google Workspace as its primary collaboration and ...

To deliver the workspace, JELD-WEN UK has partnered with Formm, a UK based workspace design and build specialist. Formm will ...

Capsule CRM provides a user-friendly platform that excels in contact management and sales tracking. It integrates well with ...

We’re continually improving Dynamics 365 Customer Service to help organizations deliver faster, smarter, and more efficient customer experiences. Today, we’re excited to announce that administrators ...

The Department of Transportation has transitioned its workforce from legacy providers to Google Workspace’s cloud-based productivity and collaboration tools, including the generative artificial ...

Executive Base Network, a woman-owned office space provider founded by Tara Teodoro, continues to meet the evolving needs of businesses with comprehensive workspace solutions that adapt to modern ...