Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

The global retail industry is entering 2026 with a clearer sense of direction following a year of structural change.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

For small and medium-sized businesses, the holiday season, which starts with Small Business Saturday, is the busiest time of ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

As AI trading broadens beyond mega-cap titans, investors are zeroing in on undervalued software leaders like ServiceNow.

How California's groundbreaking data deletion law signals a fundamental shift in enterprise identity lifecycle management—and why your SSO infrastructure matters more than ever ...