What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Disagreement isn’t the problem. How we talk is. Three simple practices can help restore productive conversation at work, at home, and in our communities.

Words speak louder than actions. These key phrases will help you identify and adopt the communication style of truly mature ...

Family career questions at holiday dinners are stressful, but they're also free practice for a critical professional skill: explaining your work to non-experts.

If someone blames others for their feelings or struggles to have difficult conversations, they may have low emotional ...

My boss has been bringing her 4-year-old son to work with her for the past two months since she lost his regular sitter when she passed away in a car accident. He’s a nice kid, but it’s fallen on us ...

Dear Annie: I love my sister dearly, but she’s one of those people who always has to top everyone’s story. If I mention I had a bad cold, she’ll say hers turned into pneumonia. If I get a compliment ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Doug Armstrong spent the final few weeks agonizing over four roster decisions, two up front, one on D and one in goal.

Lorne Michael Hartman does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

Christiane Kehoe is a co-author of the Tuning in to Teens parenting program. Proceeds from dissemination of the program provide funding for development and research of the program. Program authors and ...

Will Carlie Irsay-Gordon keep GM Chris Ballard and cocach Shane Steichen in place? The new owner faces tough decisions.