Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Effective engagement with retail shareholders can decisively shape outcomes when facing activist pressure. With Search & ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Agent-to-agent communication can only work at a high level when data is easy to find, easy to use and ready for action.

While the vast majority of Utah parents believe their children are comfortable sharing their emotions, new data released by ...

Clarity will come from the infrastructure you build, the signals you choose to trust and the discipline to invest in ...

Abstract: Environment intelligence communication (EIC) is envisaged to integrate and utilize sensing and artificial intelligence (AI) abilities brought by 6G, to acquire dynamic real-world environment ...

Every task we perform on a computer—whether number crunching, watching a video, or typing out an article—requires different ...

Background/purpose Social media (SM) has become an indispensable tool in healthcare, providing platforms for networking and ...

Silverback AI Chatbot has announced ongoing advancements to its AI chatbot system, reflecting broader shifts in how organizations manage digital communication, user interaction, and automated ...

CRN rounded up 10 of the hottest AI networking tools and platforms that solution providers should know about right now.