Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Every task we perform on a computer—whether number crunching, watching a video, or typing out an article—requires different ...

Agent-to-agent communication can only work at a high level when data is easy to find, easy to use and ready for action.

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Effective engagement with retail shareholders can decisively shape outcomes when facing activist pressure. With Search & ...

Managing trust well means showing up with clarity and consistency every time. Communicators who treat trust like ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Cyber resilience goes beyond defence; it is about dialogue and earning the right to be believed when things go wrong. And in ...

Leaders who communicate transparently and consistently across digital channels build credibility, connection and trust at a ...

Silverback AI Chatbot has announced ongoing advancements to its AI chatbot system, reflecting broader shifts in how organizations manage digital communication, user interaction, and automated ...

A new claim tries to make you think HomePoda and other smart speakers are monitoring what's playing on your radio channel you ...

Despite strong growth, FMCG marketing in 2025 was defined by tighter margins, complex channels, and the struggle to measure ...