Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Kahuna Labs, the Frontline Productivity Company, announced that Judith Platz has joined the company as Field Chief Customer Officer (CCO), a newly created role focused on partnering with the world’s ...

Mastercam, the world's leading CAD/CAM software provider and part of the Sandvik Group, announced today the completion of a strategic acquisition to strengthen its market presence across Sweden and ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

TaxAct is a solid choice for DIY tax software especially if you want access to tax professionals and live expert support. However, we found its pricing structure a bit confusing.

Grant Blair, Bloomfield, Connecticut Former educator and tech professional urges businesses to rethink customer care as a ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

A website is an important tool for any business to gain growth, trust, and visibility. For small businesses, where a website ...

Chatbots have settled into a permanent role within enterprise systems. By 2026, they support customer interactions, employee ...