What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Attendees at ServiceNow’s Knowledge12 user conference here this week were abuzz about the promise of social collaboration and mobile enablement within their service-management tools. But many ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

Equinix faced a global conundrum: How to meet its in-house IT needs amid a rapid expansion into 31 markets worldwide. The Redwood City, Calif.-based data center and interconnection company has ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...