Customer-centricity is an often-misused term, but it actually has a pretty straightforward definition: Put the customer at the forefront of everything the business does. That means that you take the ...

Customer service training in best practices doesn't have to be dull to be effective. I advocate the opposite approach, believing that the more colorfully you frame principles and best practices in the ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...